Refund Policy

Last updated: March 19, 2026

At 1Whisper, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions under which you may be eligible for a refund.

1. 14-Day Full Refund Guarantee

We offer a 14-day full refund guarantee from the date of your subscription purchase. During this period:

You may request a full refund for any reason, no questions asked.
The refund will be processed to your original payment method.
Refunds are typically processed within 5-10 business days, depending on your payment provider.

To request a refund within the 14-day period, simply contact us at support@1whisper.app with your account email and order details.

2. Service Discontinuation Refunds

In the unlikely event that 1Whisper is discontinued or shut down, the following refund terms apply based on your subscription duration:

Subscription Duration	Refund Eligibility
Less than 1 year	Pro rata refund based on unused subscription period
1 year or more	No refund applicable

Subscription Duration

Refund Eligibility

Less than 1 year

Pro rata refund based on unused subscription period

1 year or more

No refund applicable

Pro rata calculation: If you have used the service for X months out of your subscription period, you will receive a refund for the remaining unused months. For example, if you purchased an annual subscription and the service is discontinued after 4 months, you would receive a refund for 8 months of unused service.

3. Refund Eligibility Summary

Scenario	Refund Type	Conditions
Within 14 days of purchase	Full refund	No conditions - any reason accepted
After 14 days (service active)	No refund	Standard policy - no refunds available
Service shutdown (subscription < 1 year)	Pro rata refund	Based on unused subscription period
Service shutdown (subscription ≥ 1 year)	No refund	Full value received after 1 year of use

4. How to Request a Refund

To request a refund, please follow these steps:

Send an email to support@1whisper.app with the subject line "Refund Request".
Include your account email address and the date of purchase.
If within the 14-day period, no reason is required. Otherwise, please briefly describe the reason for your request.
Our support team will review your request and respond within 2 business days.

5. Refund Processing

Once your refund is approved:

Refunds will be credited to the original payment method used for the purchase.
Processing time is typically 5-10 business days, depending on your bank or payment provider.
You will receive an email confirmation once the refund has been processed.
Upon refund, your subscription will be cancelled and access to premium features will be revoked.

6. Exceptions

The following situations are not eligible for refunds:

Requests made after the 14-day refund period (unless covered by the service discontinuation policy).
Abuse of the refund policy, including repeated purchases and refund requests.
Chargebacks or payment disputes initiated without first contacting our support team.
Promotional or discounted purchases may have different refund terms as specified at the time of purchase.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The refund terms applicable to your purchase are those in effect at the time of your original purchase. We encourage you to review this policy periodically for any updates.

8. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:

Email: support@1whisper.app